Limited Lifetime Warranty

What is covered by this warranty? This warranty covers any defects in materials or workmanship on all of the components of the AlleyOop 14ft Variable-Bounce Trampoline System, and is extended exclusively to the original retail purchaser.

How long does this coverage last? Warranty coverage for each component begins from the original date of purchase and lasts as follows:
    •    Steel trampoline frame and safety enclosure poles – lifetime of the original owner
    •    Fabric on jumping surface (mat) – 5 years
    •    Stitching on mat (includes V-rings and straps that hold the V-rings in place) – 5 years
    •    Springs – 5 years
    •    Safety enclosure netting – 5 years
    •    Frame pad – 1 year
    •    All other components of the trampoline and enclosure – 1 year

What will AlleyOop Sports do? If you return the defective part to AlleyOop Sports, as instructed below, AlleyOop Sports will either repair or replace such part, at AlleyOop Sports’ discretion, and return it to you.

What is not covered by this warranty? This warranty does not cover expenses of on-site labor, travel, assembly or disassembly, or other charges associated with the repair or replacement of covered components. This warranty also does not cover any problem that is caused by abuse, misuse, commercial or public use, ordinary wear and tear, weathering, acts of God (such as wind and lightning), failure to follow directions, improper installation, or improper maintenance. Rust is a natural occurrence with any outdoor steel product and is likewise not covered by this warranty, to the extent that it does not affect the structural integrity of the part.

ALLEYOOP SPORTS IS NOT RESPONSIBLE OR LIABLE FOR INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE PRODUCT OR OTHER DAMAGES WITH RESPECT TO ANY LOSS, INCLUDING BUT NOT LIMITED TO ECONOMIC LOSS, LOSS OF PROPERTY, LOSS OF REVENUE OR PROFITS, LOSS OF ENJOYMENT OR USE, COST OF REMOVAL, INSTALLATION OR OTHER CONSEQUENTIAL DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

THE WARRANTY EXTENDED HEREUNDER IS IN LIEU OF ALL OTHER WARRANTIES AND ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED IN ITS SCOPE AND DURATION TO THE TERMS SET FORTH HEREIN. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS. ACCORDINGLY, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

How to get a defective part replaced:

1. Call the AlleyOop Sports Customer Service department at 408-213-2551 to obtain a Return Authorization number. All returns must be pre-authorized.
   
   
2. Send the part(s) to the designated Service Center, along with a copy of your original sales receipt and a brief written description of the problem, including how it occurred. You must pay freight and insurance to return the part to AlleyOop Sports. At AlleyOop Sports’ sole discretion, we may ask you to send photographs in addition to or in lieu of returning the part.
   
   
3. After inspecting the returned part(s), AlleyOop Sports will make a final determination whether the part is covered by this warranty. We reserve the right to examine photographs or physical evidence concerning parts claimed to be defective prior to making a final determination concerning the claim. A repaired or replacement part will be returned to you. Please allow 3 to 4 weeks for delivery.

This warranty gives you specific legal rights. You may also have other rights which vary from state to state.